sk69 Privacy Policy

sk69 ("sk69", "we", "us", "our") is the data controller responsible for the personal data processed in connection with the sk69 online gaming platform, accessible at sk69.club (the "Platform"). This Privacy Policy applies to all personal data collected from users ("you", "Player") who access the Platform, register an account, or interact with sk69's customer support and promotional channels.

sk69 is committed to protecting the privacy and security of your personal data. This Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 ("PDPA") and aligns with best practice standards required by our international gaming authority licensing obligations. By registering an account on sk69, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

This Policy does not apply to the data practices of third-party websites or services that may be referenced in connection with sk69's gaming content, provider integrations, or payment processing. sk69 is not responsible for the privacy practices of any third-party entity.

sk69 collects personal data in the following categories, depending on how you interact with the Platform:

sk69 does not collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, health information, or sexual orientation.

sk69 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your sk69 account, including processing deposits and withdrawals, recording gaming activity, and providing access to the Platform's features;
• Identity Verification: To verify your identity and age in accordance with KYC obligations under our international gaming licence, and to prevent underage gambling — all players must be 21 or older;
• Payment Processing: To process MYR transactions via Touch n Go eWallet, Boost, FPX, Maybank, CIMB, Public Bank, and other approved channels, and to maintain accurate transaction records;
• Regulatory Compliance: To fulfil obligations under anti-money laundering ("AML") legislation, our gaming licence conditions, and applicable Malaysian law, including reporting obligations to relevant authorities;
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling, to implement responsible gaming tools (deposit limits, self-exclusion) requested by players, and to enforce self-exclusion decisions;
• Customer Support: To respond to your enquiries, complaints, and support requests, and to maintain records of interactions for quality assurance;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other unlawful activity on the Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and product updates where you have provided your consent to receive such communications — subject always to your right to withdraw consent;
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, functionality, and user experience of the sk69 Platform.

sk69 processes personal data on the following legal bases under the PDPA 2010 and applicable data protection principles:

• Contractual Necessity: Processing required to perform the contract between you and sk69 (i.e., providing gaming services, processing payments, managing your account);
• Legal Obligation: Processing required to comply with AML legislation, gaming licence conditions, tax obligations, and other applicable legal requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your fundamental rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided freely given, specific, and informed consent, which you may withdraw at any time.

sk69 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Processors: Touch n Go eWallet, Boost, FPX participating banks (Maybank, CIMB, Public Bank), and other approved payment providers, for the purpose of processing your MYR deposits and withdrawals;
• KYC/Identity Verification Providers: Accredited third-party identity verification services used to validate your identity documents and confirm age eligibility;
• Gaming Content Providers: Licensed game suppliers (including Evolution Gaming, Ezugi, Pragmatic Play, and others) who may receive session data necessary to operate their games within the sk69 Platform;
• Technology Infrastructure Providers: Cloud hosting, CDN, and security service providers operating under data processing agreements with sk69;
• Regulatory & Law Enforcement Authorities: Where disclosure is required by law, court order, or by directive from our gaming licensing authority — including AML-related reporting obligations;
• Fraud Prevention Networks: Industry fraud prevention shared databases where sk69 has a legitimate interest in preventing fraudulent or criminal misuse of the Platform.

All third-party data processors engaged by sk69 are required to process personal data only on sk69's documented instructions, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection law.

sk69 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you access sk69.club. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function — including session authentication, load balancing, and fraud prevention. These cannot be disabled without rendering the Platform inaccessible;
• Functional Cookies: Store your preferences such as language settings and remembered login details where you have selected "Remember me";
• Analytics Cookies: Collect anonymised, aggregated data about how users navigate the Platform, used to improve content and functionality. No personally identifiable information is included in analytics reports;
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional content on the Platform. You may withdraw consent at any time through your account privacy settings.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the sk69 Platform. For mobile browser users in Kuala Lumpur, Penang, Johor Bahru, or elsewhere in Malaysia, browser-level cookie controls are available in iOS Safari and Android Chrome settings.

sk69 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal data is retained for the duration of your active account relationship with sk69;
• Closed Accounts: Following account closure, sk69 retains identity, KYC, financial, and gaming records for a minimum of five (5) years, as required by AML legislation and gaming licence conditions;
• Self-Exclusion Records: Records of self-exclusion decisions are retained indefinitely to prevent re-registration during the exclusion period;
• Marketing Consent Records: Records of marketing consent and withdrawal of consent are retained for a minimum of three (3) years;
• Technical Logs: IP address logs and session data are retained for up to 12 months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with sk69's data disposal procedures.

sk69 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and sk69's servers;
• Encryption of personal data and payment information at rest in sk69's databases;
• Access controls restricting personal data access to sk69 personnel who require it for their specific role;
• Regular penetration testing and vulnerability assessments conducted by independent security professionals;
• Two-factor authentication available for all player accounts and mandatory for sk69 administrative access;
• Incident response procedures for the detection, investigation, and notification of personal data breaches, including notification to relevant authorities where required by law.

No data transmission over the internet or electronic storage system is completely secure. While sk69 takes all reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the security of your own account credentials. sk69 will never ask for your password via email, live chat, or SMS.

To operate the sk69 Platform, some personal data may be transferred to and processed by service providers located outside Malaysia, including gaming content providers and technology infrastructure partners whose servers are located in other jurisdictions.

Where sk69 transfers personal data outside Malaysia, we ensure that appropriate safeguards are in place to protect your data, including contractual data protection obligations on all receiving parties that are no less stringent than those required under the Malaysian PDPA 2010 and our international gaming licence conditions.

By using the sk69 Platform and accepting this Privacy Policy, you consent to the transfer of your personal data as described in this section.

As a data subject under the PDPA 2010 and our international gaming authority licensing framework, you have the following rights in relation to your personal data held by sk69:

To exercise any of the above rights, please contact sk69's data protection team via live chat or at [email protected]. We will respond to all verified data rights requests within 21 days. Note that certain rights are subject to limitations where data processing is required for legal compliance, AML obligations, or fraud prevention purposes — in such cases, sk69 will explain the limitation in its response.

Where you have provided consent for marketing communications, you may withdraw that consent at any time through your account notification settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

The sk69 Platform is strictly restricted to individuals aged 21 years and above. sk69 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process and is mandatory before any withdrawal is processed.

If sk69 becomes aware that personal data has been collected from an individual under the age of 21, such account will be immediately suspended, all data associated with the underage account will be quarantined, and the matter will be handled in accordance with our regulatory obligations. Any winnings associated with an underage account are void and will be forfeited.

Parents or guardians who believe their child has registered an account on sk69 should contact our support team immediately via live chat for urgent account investigation and closure.

sk69 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this Policy will be revised accordingly.

For material changes that affect how we process your personal data, sk69 will provide advance notice via the email address registered to your account and/or by prominent notice on the Platform. Where required by applicable law, we will seek your renewed consent before implementing material changes to our processing activities.

We encourage you to review this Privacy Policy periodically. Continued use of the sk69 Platform following the publication of any updated Policy constitutes your acceptance of the changes.

For any questions, concerns, or requests relating to this Privacy Policy or sk69's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 on the sk69 Platform — average response time 3–5 minutes
• Email: [email protected] — responses within 24 hours for standard enquiries; within 72 hours for formal data subject access requests

If you are not satisfied with sk69's response to a privacy-related complaint, you may escalate the matter to the relevant data protection authority in Malaysia or to the applicable supervisory authority under our gaming licence jurisdiction.